The Interactive Intelligence Customer Experience Makeover Contest: Have You Entered?

By Peter Bernstein
Senior Editor

It was just a few weeks ago that customer experience solutions provider Interactive Intelligence (News - Alert) added more luster to its reputation as an industry innovator with the announcement of its first-of-its-kind “Customer Experience Makeover” contest. 

Yes. You read correctly, they are sponsoring a contest whose winner will get a complete makeover of its contact center.

For those who may not have seen the announcement, or have heard the buzz but are not yet entered, this is a gentle notice that you are on the clock and time is running out.  As last year’s INTERACTIONS 2013 featured speaker Captain James Lovell, of Apollo 13 fame, said while waiting for his ground crew to provide a solution to get his crippled capsule home safely, “The earth is getting awfully big in the window.”  

In many ways, given the value that can be obtained from having a state-of-the-art customer interactions capability, the value of winning the contest winner is enormous. Not only will the lucky company get an attic to basement refurbishment of their customer experience technology—cloud contact center functionality plus associated hardware, phones, headsets, CRM software, workstations, monitors, furniture, and interior design services, but they will also receive training and consulting services.

Image via Shutterstock

Interactive Intelligence is being joined in this effort by partner sponsors Contact Center Compliance, OrgSpan, Plantronics (News - Alert) and Zendesk.

What you need to know to be in it to win it

As was pointed in the contest rollout, for qualifying companies this is not just a good deal, and a good deal more, but entry is easy for those who qualify. 

Contest rules and the application form are available at www.inin.com/cxmakeover. A panel of Interactive Intelligence judges will determine the contest winner who will be announced at Interactive Intelligence’s annual global customer and partner event, INTERACTIONS 2014, held June 2-5, 2014 in Indianapolis, Ind.

All qualified candidates will be considered, except businesses that have already engaged in sales discussions with Interactive Intelligence, or one of its resellers. And, while the winner need not be present to qualify, you will want to be present to learn more about how Interactive Intelligence will help you market your new capabilities. They will be documenting the makeover with photos, videos, blogs and articles from start to finish for what can make for very valuable visibility.  The makeover may be extreme and so will the winner’s ability to burnish its brand with current and potential customers.

So mark your calendars. April 30 is the deadline to apply. In fact, there is no time like the present to enter or to make your travel plans for Indianapolis. It could be the trip of a lifetime, and a chance to make yourself a real hero at your company. Good luck, and see you Indy.