IVANS Insurance Solutions Aids Merchants Insurance Group with its Policy and Commission Information Solution

By Jyothi Shanbhag
TMCnet Contributor

IVANS Download solution, an offering from IVANS Insurance Solutions, has been helping carriers to deliver to personal and commercial lines, and claims download to agencies across a variety of agency management systems, thereby reducing calls to user support centers and facilitating communication among the agents.

This solution was recently deployed by New York based Merchants Insurance Group to help its independent agents receive policy and direct bill commission information for home, auto (personal and commercial), business owner policy (BOP) and workers' compensation lines, as well as direct bill commission statement information, all over one agency mailbox.

The insurance group is currently using IVANS Download to have a single, fully managed solution to decode and deliver all of the policy and commission data downstream to their agency partners.

Peter Balisteri, CIO of Merchants Insurance Group, said that they needed to streamline information exchange with the independent agents and make it easier to conduct business together.

"As the industry standard, our agents are familiar with IVANS workflows, so it was a natural progression for us to consolidate other lines of business into the IVANS platform," Balisteri added.

IVANS Download makes agents’ job easier while promoting improved customer service, at the agent level, for the policyholder. And, the best part is that users have IVANS skilled staff of download translation experts to assist them in both implementation and ongoing maintenance.

Paul Warga, vice president of product management at IVANS Insurance Solutions, said that IVANS open platform provides the industry with a single, trusted source of insurance information exchange between carriers and their agents.

“As the industry standard, we are committed to making insurance business more efficient with innovative data exchange solutions for our industry," Warga added.

Also, IVANS Download makes it easier for agents to focus on selling new business, rather than policy administration, and by encouraging upsell opportunities through better management of customer data.