Avoka to Unveil Transact

By Jyothi Shanbhag
TMCnet Contributor

Avoka, a customer experience management company, has announced its plans to unveil a new software platform called, Avoka Transact, at an upcoming event in London.

This new platform claims to modernize businesses and transform the paper-based and PDF forms into multi-channel digital business transactions available anywhere, anytime, on any device.

Avoka Multi-Channel SmartForms is one of the utilities offered by Avoka that lets customers start, stop and finish a single transaction across all channels—branch, call center, web, mobile--without interruption.

This platform is ideal for insurance organisations to instantly build, deploy and manage multi-channel SmartForms without programming for transactions such as customer onboarding, claims processing, policy administration, claims inspections or risk assessment.

It also enables insurers to introduce new products to the market quickly, lower initial and on-going development costs, improve data accuracy, and enjoy significant reduction in claims processing time.

"Avoka delivers what organizations need to become digital businesses," said Philip Copeland, CEO for Avoka. "Our patented technology helps the insurance industry implement robust Digital Strategies while improving customer experience, simplifying processes and improving convenience."

Users also have an option to replace paper-based and PDF form processes with Avoka Transact mobile forms and a simple and intuitive Avoka TransactField App. This helps them transform their mobile workforce productivity, optimize on-site data entry, and increase field worker efficiency with Avoka Transact.

The company website explains that Avoka Transact combines easy-to-build yet powerful electronic forms that can be designed by business users with a versatile, multi-channel digital business server. It enables the agile deployment of customer, partner, or mobile worker business transactions.

Avoka Transact has been introduced as an enterprise-grade platform that syndicates the ease of a consumer-grade tool with powerful features such as built-in security support, integration with core business applications, dynamic data lookups, digital signatures, payment gateway integration, responsive design, and more, according to the company.