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Accenture Updates Software for Insurance Companies

June 27, 2014

Accenture (News - Alert) is improving user efficiencies for customer support staff with the release of enhanced Duck Creek Billing software for property & casualty insurance companies.

Designed to help property and casualty insurers offer better customer service, the new software delivers greater efficiency through a combination of simplified elements.

Users are able to more easily define payment plans and enjoy an intuitive user experience.

The new enhanced Duck Creek Billing software includes new payment plan configuration options allowing insurers to construct highly-specialized payment plans.

The award-winning Accenture Duck Creek Suite includes Duck Creek Policy, Billing, and Claims solutions.

These solutions can be implemented individually or as part of a broader migration strategy to improve customer service and lower costs for property and casualty insurers of all sizes.

The newly released enhanced suite features enhanced agency bill processing that automates processing of open items from previous statements.

Insurers enjoy increased premium collection rates with automated bad debt recognition and collections options. Also, a consolidated view of billing processes enables easier examination and more efficient management of all receivables.

“Our team is continually enhancing our software in order to deliver greater user efficiency and improve customer service,” said Michael A. Jackowski, global managing director of Accenture Duck Creek. “This release builds on the core strength of our codeless configuration approach, which empowers users to define and deploy new payment plans and recoup fees quickly, through an easy-to-use application.”

Accenture recently expanded Accenture Duck Creek's alliance partner program to enhance its alliance strategy with key technology, solution and delivery partners.

The company reported net revenues of $7.74 billion for the third quarter of fiscal 2014, which ended May 31, 2014. This amount represents an increase of 7 percent in both U.S. dollars and local currency over the same period last year, above Accenture’s range of $7.40 billion to $7.65 billion.

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