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eDirectGlass and Universal Data Interchange Partner

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eDirectGlass and Universal Data Interchange Partner

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August 06, 2014
By Anil Sharma
TMCnet Contributor

eDirectGlass, a privately held corporation based in Scottsdale, Arizona, and Universal Data Interchange (UDI) have entered into a strategic partnership to support co-innovation for automotive glass claims handling.

The pact is expected to support eDirectGlass’ ongoing push to deliver autonomous automotive glass claims technology for the automotive glass repair and replacement industry.

“We very much look forward to working with UDI. This partnership is an entirely new model, for which we have high expectations,” said Chuck Isaly, president and CEO of eDirectGlass, in a statement.

“Combining our industry expertise with UDI’s impartial administrative services will enable us to offer options to the insurance and automotive glass industries, options that are clearly superior to any currently available,” said Chuck Isaly, president and CEO of eDirectGlass, in a statement.


Isaly said that eDirectGlass has created the premiere automotive glass claims technology platform called ClaimsVerse. This platform allows the insured, glass shop and the insurance company full visibility over the claims process, which is not offered by the industry’s leading third-party administrators.

Officials with eDirectGlass said that ClaimsVerse delivers a seamless process, where all trading partners are in control of the glass claim, while insurance companies and their partners can establish inspection and audit reviews without disrupting the glass retailer’s sales and repair process.

Cathy Evans, president of UDI said that the company’s policy has always been to put the interest of the insured first without compromising the integrity of the claims process.

“Our new association with eDirectGlass and their licensed partners like the Independent Glass Association will facilitate the creation of the premiere claims solution by combining our existing capabilities. The result will be a dramatic and very positive change in the way automotive glass claims are handled,” said Evans.

He said that today’s administrators operate on behalf of their interests only. It is time for a new methodology that provides all glass shops and insurance companies, large and small, equal consideration in the resolution of automotive glass claims.

“That is our goal; fairness, functionality and quality service. As an industry veteran, I am very pleased to form this new partnership with eDirectGlass. It will lead to exciting new opportunities for the industry,” said Evans. 




Edited by Adam Brandt

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