Aggressive Insurance Group Selects One, Inc. for Payment Processing

By Steve Anderson
Contributing Writer

At the end of the day, a business can't go very far if it doesn't get paid. Cash flow is the lifeblood of a business, allowing for things like research and development along with more day-to-day operations to take place. So when Aggressive Insurance Group joined with One, Inc. to announce that the insurer would be turning to One Inc.'s line of payment processing and client retention tools, it was clear Aggressive Insurance had better cash flow and customer experience on its mind.

More specifically, the reports noted that Aggressive Insurance turned to One, Inc. for its ProcessOne and ContactOne services, tools which should allow Aggressive to offer up better service not only to the insured clients but also to independent agents working with Aggressive.

ProcessOne—is a processing service that also provides help to daily cash reconciliation operations, helping make sure that the business is not only getting paid, but also that cash is handled correctly.

ContactOne—involves a set of automated calling and messaging tools to help ensure that those who already have policies remain policy holders.

These are useful functions as standalone solutions.  However, the combination also offers side benefits. These include an improved customer experience thanks to a greater ease in paying bills with more options, and the ability to access policy information at any time on any Internet connected device. It will also help make the staff's job simpler by better automating payment processing and routing operations. Just to top it off, it even makes payment card industry (PCI (News - Alert)) compliance that much easier, improving security for the entire operation.

One, Inc.'s president and CEO, Christopher W. Ewing, offered up some comment around the new connection, saying “We are very pleased to welcome Aggressive Insurance as a One, Inc. customer. The unique combination of capabilities in ProcessOne and ContactOne enables total process improvement, both internally and externally, which will allow them to better serve their insureds. We’re looking forward to working with their team.”

This is a win-win. One, Inc. has a great reference account and Aggressive gets several new tools to improve its operations, and deliver an enhanced customer experience thanks to the ability to process payments more accurately, securely and rapidly.