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GMC Software Partners with Guidewire

October 13, 2015

Customer communications management software maker GMC Software has announced that it has joined with Guidewire PartnerConnect as a “Solution Partner.”

The two companies will target the insurance market with Guidewire InsuranceSuite to allow property and casualty insurance providers to deliver targeted, personalized communications.

“The combination of GMC’s leading customer communication management software and Guidewire ClaimCenter will provide insurers with lowered production costs, streamlined processes, and an omni-channel delivery capability leading to a higher quality customer experience,” said GMC CEO Henri Dura, “We are looking forward to the opportunities this alliance will bring to our mutual customers.”

GMC has also completed Guidewire’s “Ready for Guidewire” processor, which certifies that the company has completed the accelerator review process for ClaimCenter, adhering to Guidewire’s design principles. GMC’s accelerator is published on Guidewire Resource Portal for download by Guidewire users.

The accelerator integrates Guidewire ClaimCenter and the GMC Inspire R10 enterprise communication platform.

Guidewire is working on similar programs for its PolicyCenter and BillingCenter products.

Despite the insurance industry’s stodgy reputation, it’s been an early adopter of technologies. Early mobile devices like laptops and cellphones were very useful for field agents when they first appeared in the 1980s. Smartphones and tablets have proven valuable in communicating with home offices as well.

With the severe weather that’s struck much of the U.S. recently and the strong El Nino predicted for this fall and winter, insurance companies are going to be very busy. They’ll likely appreciate a solution that blends both claims processing and communications.

“We welcome GMC Software as a Guidewire PartnerConnect Solution partner,” said Neil Betteridge, vice president of strategy for Guidewire. “We respect GMC’s commitment to enabling insurers around the world to communicate with their customers when and how they prefer, and we look forward to bringing our mutual customers enhanced omni-channel delivery capabilities.”




Edited by Kyle Piscioniere

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