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Seibels Selects Guidewire Software for Insurance Claims Management

January 06, 2016

Business process outsourcing company Seibels Bruce Group, Inc. (“Seibels”) recently announced that it has selected the Guidewire ClaimCenter, Claim Portal for Policyholders, and Claim Portal for Vendors as the software it will use for claims administration as it completes operations this year.

Seibels, which provides insurance services to a range of customers on behalf of the companies it represents, says this upgrade will become “instrumental” to its future functioning. The Seibels president and chief claims officer, Dester Terry, commented on the deal by noting the importance of these three tools to the satisfaction of its clients.

“We offer our customers comprehensive claims administration services and we view our adoption of ClaimCenter, Claim Portal for Policyholders, and Claim Portal for Vendors as instrumental in our ability to continue enhancing our service capabilities going forward,” Terry said. “We are also excited to provide our employees with the best technology possible to do their jobs.”

Until this point, Seibels has used its own, internally-developed claims management system to handle the insurance services it provides. At one time, this home-grown approach may have served the company well, but it has moved beyond the capabilities of that product and sought more that only a third party software developer could deliver. By offering these products, Guidewire can help Seibels experience more efficient operation while also increasing the capability of the claims management in question.

The announcement of this adoption of services shows that Seibels will now have greater visibility of all its claims. Guidewire softare will be essential in asserting industry best practices that improve the way Seibels employees can harness their data – such as the use of analytics and associated reports. It will also allow policy holders and vendors to handle claims on their own by offering them a self-service portal.

There is a clear link between the capabilities that Guidewire software promises and the operation of all employees and the actions of all clients involved. The ClaimCenter, Claim Portal for Policyholders, and Claim Portal for Vendors seeks to empower everyone inside the Seibels organization as they reach out to customers. And in that same manner, they seek to empower each individual customer as those individuals get a personal handle on their claims.




Edited by Peter Bernstein

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