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CyberShift Announces New White Paper to Assist Insurance Industry

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CyberShift Announces New White Paper to Assist Insurance Industry

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March 25, 2010
By Deepika Mala
TMCnet Contributor

The availability of a new, complimentary white paper, designed to assist companies in the insurance industry has been announced by CyberShift, a global provider of workforce management and expense management software and services.

CyberShift has carved a niche in providing best-in-class workforce and employee spend-management solutions to leading organizations across a wide range of industries to help them reduce costs, mitigate compliance risk, and increase productivity.


The latest white paper in a complimentary series from CyberShift focuses on the specific needs of the insurance industry. Owing to the legislative changes, this sector has faced heightened merger and acquisition activities that have created a dynamic environment for insurance companies that are already vying with banks and financial services firms for customers.

Insurance companies, according to CyberShift, can strengthen business performance through the optimization of workforce assets. By addressing the complex business operations demands of time and attendance, employee scheduling, and absence management, these businesses can mitigate risk by meeting increasing regulatory and compliance requirements, manage diverse, distributed and often multi-lingual workforces, support the growing trend of mobile workers, provide superior service for every customer experience, address complicated pay, work and accrual rules, eliminate payroll inaccuracies and budget overruns, ensure and simplify compliance with internal policies and procedures, extend new product and service offerings to attract and retain customers and automate manual and paper intensive FMLA and other employee leave status filings.

Art Krozser, vice president of Enterprise Services and Global Support for CyberShift, commented, 'The ability to have quick and effective reactions to market changes is accomplished when organizations can act on reliable information 24/7 to optimize and streamline workforce operations, customer service demands and administrative processes. Since one of the largest investments that a company makes is in its people, proper management of the workforce is a cornerstone of success.'

The challenges of supporting a mobile workforce, which is particularly germane to the insurance industry, are also reviewed by the CyberShift white paper. There are more than 2.3 million people, according to Plunkett Research (i), who are working in this sector and many of the industry's occupations require irregular work hours conducted outside the traditional office setting.

It has also been proposed by CyberShift that without automated workforce management in place, insurance companies can be left guessing as to whether they're paying for unnecessary overtime or scheduling employees incorrectly.

The flexible delivery options that insurance companies should consider when selecting a workforce system are also detailed by the complimentary white paper. The popular software-as-a-service model and traditional on-premise license options are reviewed in the paper.

In related news, CyberShift and nuTravel Technology Solutions (News - Alert), provider of leading corporate online booking tool nuTravel CTS, have announced details of their comprehensive global corporate travel and expense management solution.


Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.

Edited by Patrick Barnard

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