FINEOS Corporation, the number one provider of core software solutions for insurance and Government Social Insurance, has announced that Friends First has selected FINEOS Claims as the new solution for managing claims and payments occurring from its Income Protection (Disability Insurance) operation. Friends First is a fully owned subsidiary of Eureko which is a pan-European insurance group. Friends First will be using FINEOS Claims for supporting and managing the complete claims lifecycle for income protection. It is estimated that the deal will close for around €500,000 and will go live within the next six months.

In a release, Conor O'Brien, CEO at Friends First said, "We chose FINEOS Claims because of the superior capabilities it offered us around the management of income protection claims. Key for us was the integrated FINEOS Claims and Payments modules which allow us to handle increasing claims volumes and complex, long-tail claims. We were also impressed by the demonstrable expertise that FINEOS has in income protection globally. We look forward to delivering an improved customer service and enhanced operational efficiency".

Smooth processing from intake to determination of eligibility, through resolution or closure is delivered by FINEOS Claims. With the enforcement of rules-driven workflow management and process automation, Friends First will be able to use the system for automating many claims related activities resulting in increased efficiencies and improved customer service.

Friends First is the latest feather in the cap to the growing list of topmost insurers using FINEOS Claims for Income Protection (Disability Insurance). Top tier insurers like SalusAnsvar, Royal Bank of Canada, ASEBP, ING, Principal Financial Group, Assurant, Lincoln Financial Group and Mutual of Omaha are FINEOS' dedicated customers

In a release, Michael Kelly (News - Alert) the CEO of FINEOS Corporation, welcomed the new deal with Friends First saying, "We are delighted to be chosen by Friends First. Now more than ever, insurers need to focus on the service they deliver to their customers while keeping a close watch on their operational costs. We believe that the award of this contract to FINEOS is a testament to the strength of our solution as the most functionally rich, end-to-end system available on the market today."

 

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